Proposal support
20 years of accumulation, only to provide valuable services
Deep understanding of customer needs
Some customers will complain, why your quotation process is so complicated, ask this and ask that, it seems to be a lot of questions. In fact, behind these problems, it reflects the responsibility and rigor of our technical engineers to the work. Take the milk filling line as an example, the customer may simply mention: ” I need a 200ml milk filling line with a production capacity of 5000, please quote me.”However, the engineer was followed by a series of questions, such as:
- Did the source milk just come out from the milk factory? Or after the milk powder mix?
- Do you want to make pure milk, a mixed milk with a stabilizer, or a milk drink?
- What is the protein content required?
- What is the fat content requirement?
Through these problems, the engineer aims to deeply understand the customer’s real needs. This is not only to provide a quotation, but also to ensure that the mechanical equipment we provide can perfectly match the production requirements of customers, improve production efficiency, and ensure product quality.
Such work is the responsibility of our engineers day after day, and the front-end understanding process of customer needs has never stopped. Every detail may affect the final solution, so we must be rigorous with every problem. We know that only by fully understanding the needs of customers, can we provide them with the best products and services, so as to achieve a win-win situation. In this process, we are not only selling equipment, but also escorting the success of customers. Such an attitude and responsibility is the cornerstone of our long-term relationship with our customers.
Material formula determination
When determining drink recipes, experienced beverage or milk producers are usually able to quickly answer questions raised by engineers, skipping the in-depth understanding of customer needs and moving directly to the material recipe confirmation phase. This efficient process stems from their deep understanding of the market and the technology. However, for inexperienced customers, we need to provide advice on their investment budget and regional economic conditions.
The relationship between the material formulation and the budget is very close. A good recipe usually means higher costs, because quality ingredients and advanced pretreatment equipment tend to be expensive. For example, sterile pure milk, NFC juice and vegetable protein drinks have different requirements in the formula and production process, so the economic affordability of customers must be fully considered when formulating the formula. Through this comprehensive analysis, customers can not only obtain the products that meet the market demand, but also achieve the best cost performance within the budget range, thus ensuring the success and return of the investment.
Help you to design your workshop
After passing through the communication and determining the demand and formula, our company will quickly issue the quotation sheet to meet the needs of customers. At the same time, in order to ensure the quality of the product production, the plant area must be large enough to accommodate the corresponding equipment. Therefore, we will provide customers with a detailed equipment layout map free of charge, so that customers can intuitively understand the required land area. This is especially important for those customers who are still preparing to build a factory. In addition, if the customer already owns their own factory, we can also customize a free design drawing according to the actual area of the site. This not only helps optimize production processes, but also improves space utilization and ensures a maximum return on their investments. We are always committed to providing professional service and support to our customers.
Experimental testing
We understand that customers may face many uncertainties and risks during product development process. In order to help customers overcome these challenges, we are willing to provide them with experimental testing services for free. Our team will use advanced equipment and expertise to conduct filling testing in our own OEM workshop. This will not only ensure the feasibility of the product in actual production, but also provide customers with valuable data and feedback to help them optimize their product design and production process.
Unlike other companies, we focus on partnerships with our customers and are willing to invest time and resources to support their innovation. In this way, we not only demonstrate our technical capabilities and professionalism, but also hope to build a long-term partnership. Our goal is to help customers bring new products to market faster and ensure their quality and stability through risk-free testing. We believe that this customer-centered service concept will make us stand out in the industry and win the trust and support of customers.
On-site discussion plan
After a period of communication, we have established a preliminary trust relationship with our customers. This has laid a good foundation for our next cooperation. In order to further understand each other, we invite customers to visit the site. This will not only allow customers to feel our working environment and team atmosphere more intuitively, but also allow us to in-depth analyze the content discussed before in face-to-face communication. The process of the site visit will help us to present our products and services more clearly, answer customers’ questions, and conduct more targeted discussions on specific needs. Through such interaction, we hope to further shorten the distance between each other, eliminate potential concerns, and finally achieve the identity and consensus of both sides. We believe that this on-site exchange will lay a more solid foundation for future cooperation and promote the smooth progress of the project. We look forward to in-depth discussions with customers on the site, and jointly explore better solutions to achieve a win-win situation.
Production progress update
In the production process, we always put the customer’s needs first to ensure that every order can proceed smoothly according to the schedule. In order to keep the customer aware of the status of the order, we will make at least three progress reports during the production process. These reports will cover all stages of the order, including raw material procurement and production schedule.
The first progress report is usually shortly after the start of production to inform the customer of the preparation of raw materials and the initiation of production plans. The second report will be conducted in the middle of production, providing detailed information on the production schedule and any problems and solutions that may be encountered. The last report will be conducted near the end of production, when we will share the final inspection results and shipping arrangements.
Mechanical drawings provided
Within 30 to 45 days after the contract is confirmed, we will gradually send our customers important documents related to our orders. These documents include the machine circuit diagram, equipment installation diagram, operation manual, assembly diagram, etc. This information will provide the customers with the necessary technical support to ensure that they can install and operate the equipment smoothly. We are committed to providing comprehensive services at this stage, so that customers can fully understand and master the use of the equipment, so as to improve the production efficiency and ensure the smooth progress of the project. We will pay close attention to the needs of our customers and answer their questions in time.
Project Handover
The chief engineer is fully responsible for the entire process from clarifying the demand to completing the production and delivery of the equipment. After the equipment is shipped, the order will be managed by the after-sales team. The chief engineer will hand over the customer file in detail to the after-sales supervisor to ensure that the after-sales department has a clearer understanding of the order and facilitate subsequent services.
Overseas installation
When the customer receives the equipment and completes the installation of the equipment and auxiliary machines, as well as the pipeline connection of the whole line, our technical team can arrange to go abroad for debugging. For customers with the whole line scheme, due to the complex pipeline welding and arrangement involved, our company will make detailed welding connection drawings in advance and send them to customers to ensure that the welding work can be conducted smoothly. The customer may perform the welding by itself based on these drawings. If the customer is inexperienced or not professional in welding, we also provide the service of sending professional welders, who will go to the customer’s site to guide and assist the welding work to ensure that all pipe connections meet the technical requirements. We are always committed to providing comprehensive support to our customers to ensure the smooth commissioning and efficient operation of the equipment. Our goal is to help customers quickly use the use of equipment and improve production efficiency through professional services.
Technical remote assistance
Our Aseptic filling machine not only has advanced technical performance, but also is equipped with remote technical assistance function, enabling our engineers to monitor the running status of the equipment in real time and quickly diagnose potential problems. This intuitive detection method enables us to provide you with professional solutions in the first time to ensure the smooth operation of your production line. We are well aware of the importance of equipment in production, so we promise the service concept of “one purchase, permanent friend”. No matter any technical problems you encounter during the use, our team will wholeheartedly provide you with lifelong free technical support. In addition, we will sell all kinds of accessories at cost to ensure that you can keep the equipment at the lowest input in the subsequent maintenance. Choose our sterile filling machine, you not only buy a equipment, but also establish a long-term relationship with us. We look forward to working with you to advance your business together.
We are a reliable team to help you succeed in your milk, juice, tomato and other businesses because behind us is a complete technical team that is constantly exploring and innovating .
